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    FAQ   |   Understanding your iKeep Bill   |   Reading Your Bill

Reading your Bill

 

Important items to consider:

  1. Excess calls , if any, are billed two months in arrears. Example: excess calls in July will be reflected in your September bill.
  2. To get total cellular minutes used, add the 2 TOTAL MINUTES CHARGED lines (incoming calls and outgoing calls).

    Note: Total cellular minutes include
    a. your free monthly cellular minutes
    b. excess cellular usage if any
    c. and weeknight and weekend calls, if subscribed.
  3. On the AMOUNT column, if no amount appears next to the calls made, it means it is part of your free minutes or weeknight and weekend call plan if subscribed.
  4. There are no walkie-talkie call records in your billing statement.
  5. Billing is based on a calendar month, from the first day to the last day of each month.
  6. 30 second rounding for cellular calls: 1 minute rounding for IDD (International Direct Dial), NDD (National Direct Dial) and Nationwide Minutes (Continental USA, Hawaii and Alaska) calls.
  7. E911, GRT and USF fees are remitted to the government.

 

 



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